Common Privacy & Data Questions
We collect your full name, identity number, date of birth, address, phone number, email, and payment details. Identity verification is required for all accounts. Payment information — such as your Touch 'n Go ID or bank account — is stored securely to process deposits and withdrawals.
We retain transaction records and identity verification for the period required by Malaysian law, typically several years. Non-essential data like game history may be deleted sooner upon request. Contact support for specific retention timelines relevant to your situation.
Yes. Log into your account and visit the privacy section, or email our support team with 'Data Request' in the subject line. We'll compile a full report of your personal information and send it to your registered email within the timeframe set by law.
We do not sell your data. We share information only with payment processors (for deposits and withdrawals), fraud-prevention partners, and if required by law. All third parties are bound by confidentiality agreements.
Withdrawals to Touch 'n Go, GrabPay, Boost dan FPX or bank accounts are verified using identity checks and sometimes security questions. We also monitor for unusual activity on your account to prevent unauthorized withdrawals.
Cookies are small files that help us log you in and track page performance. You can disable non-essential cookies in your browser settings without losing core functionality, though some site features may work better with them enabled.
Submit a data deletion request through your account settings or email support with your username and reason. We'll review the request against local law and either delete the data or explain why we need to retain it for compliance.
